Protecting You During the COVID-19 Pandemic

Your health and safety are our first priority. During the coronavirus pandemic, we’re taking extra safety precautions to protect our clients, families and staff. Below are answers to common questions so you’ll know what to expect from Ashe Home Care during COVID-19.

Is Home Care Safe?

We believe home care is one of the safest ways to receive care during the pandemic. In-home caregivers help you get your daily needs met without leaving home. By keeping you safe at home, we can identify health concerns and meet day-to-day needs so you don’t need to go to assisted living or a hospital, where your risk of exposure to COVID-19 is higher. With home care, you have limited contact with a small number of care providers, without coming into contact with other residents or patients in a facility environment.

At Ashe Home Care, we’re taking added safety precautions to help protect you and your family, such as:

  • Limiting the number of clients each caregiver visits, which drastically limits workplace exposure
  • Monitoring symptoms through daily logs where our caregiver and client as well as family or visitors to the home record their temperature, symptoms and exposure to large gatherings
  • Providing extensive training to our caregivers
  • Wearing masks as appropriate and following strict hygiene protocols
  • Regularly disinfecting clients’ homes as well as staffs’ homes and belongings
  • Closely monitoring and adhering to guidance from the Centers for Disease Control and Prevention

We are taking the threat of COVID-19 very seriously and taking necessary precautions to protect you and your loved ones.

How Do In-Home Caregivers Help During COVID-19?

Home care is essential for many of our clients’ health and well-being. In addition to our standard home care services, some of the ways we’re helping during this time are:

  • Keeping family caregivers and loved ones up-to-date on the client’s physical, mental and emotional health
  • Helping clients stay connected with loved ones outside the home through phone, video and/or letter writing
  • Facilitating frequent handwashing and disinfecting in clients’ homes to reduce the risk of illness
  • Helping clients understand and maintain social distancing as needed
  • Reducing stress, boredom and loneliness through companionship and various activities at home
  • Maintaining predictable routines that help clients feel safe and comfortable
  • Picking up household supplies, medications, groceries and other goods
  • Transporting clients to medical appointments and essential outings and helping them navigate social distancing and other changing rules in the community
  • Regularly checking for symptoms of illness and offering guidance on when to seek additional care
  • Educating caregivers and clients about proper hand hygiene, infection control and symptoms

Will Anything Change When You Visit During COVID-19?

Home care visits will remain the same, but you can expect your in-home caregiver to:

  • Complete a self-assessment to check for symptoms of illness before visiting with you
  • Use infection control protocols before, during and after the visit
  • Screen clients and others in the home for symptoms of illness

How Can I Help Protect My Loved One?

You can help protect your loved one from COVID-19 by taking steps recommended by the CDC, such as:

  • Stay at least 6 feet away from others while in public
  • Wash your hands with soap and water for at least 20 seconds (use hand sanitizer if soap and water aren’t available)
  • Wear a cloth face covering in public (for example, to the grocery store or doctor’s appointments), if you can tolerate it
  • Avoid touching your eyes, nose and mouth
  • Cover sneezes and coughs with a tissue and throw the tissue away
  • Stay home as much as possible, especially if you’re sick
  • Clean surfaces you touch frequently, like doorknobs, counters and remotes
  • Make sure you have enough groceries, medications and other supplies in case you’re unable to leave home for a couple weeks
  • Watch for symptoms of illness

What Symptoms Should I Look for?

We screen for COVID-19 symptoms in our in-home caregivers and clients. Common symptoms of coronavirus include:

  • Fever
  • Dry cough
  • Tiredness
  • Nasal congestion
  • Body aches
  • Runny nose
  • Sore throat
  • Diarrhea

Most people have mild symptoms, but the elderly and people with chronic conditions like diabetes, heart disease or lung disease are at higher risk of severe illness. More serious symptoms include chest pain, difficulty breathing, new confusion or difficulty waking. Symptoms can take 2 to 14 days to show up after someone gets infected. If symptoms develop, get medical care immediately.

How Does Coronavirus Spread?

Coronavirus spreads through:

  • Close contact with an infected individual (within six feet)
  • Respiratory droplets from an infected person who coughs or sneezes
  • Coming into contact with infected surfaces and then touching your nose, mouth or eyes

This is a difficult time for so many, and we’re here for you. If you have any questions about the steps we’re taking to protect you, or how home care can help during the pandemic, call us at (336) 846-1345.