In-Home Health Care Frequently Asked Questions

When you’re looking for in-home health care for a family member or loved one, you need a home care agency you can trust. We encourage you to ask questions that will help you make this decision, and we’re here to help. Take a look through our frequently asked questions below or call us to learn more. We’d be happy to talk with you about your situation and in-home care needs.

How long have you been in business?

Ashe Home Care, Inc. was founded in 2006 in West Jefferson, NC. We’ve provided high-quality home care in western NC for more than a decade.

What kind of home care services do you provide?

Ashe Home Care provides a variety of in-home health care services in North Carolina to families just like yours. Our services include home health aides, 24/7 home care, homemaker services, companion care, in-home nursing care and more. Visit our home care services page or call us to learn how we can help your family.

Do you provide senior home care only?

No. Many of our clients are seniors and elderly individuals who need help with daily activities or managing a health condition. However, we also provide pediatric home care for children as well as home care for disabled adults.

Are there minimum or maximum hour requirements?

We require a minimum of one three-hour shift per week. There is no maximum limit on home care services. Clients can receive around-the-clock, 24/7 home care, if needed.

Which areas do you serve?

We provide home care in western North Carolina towns such as Boone, West Jefferson, Wilkesboro, Lenoir, Blowing Rock, Banner Elk, Deep Gap, Vilas, Todd, Fleetwood, Jefferson, Sparta and surrounding areas. Counties we currently cover are Watauga, Ashe, Alleghany, Caldwell and Wilkes.

Is home care right for my loved one? What is the difference between home care and home health?

If your loved one needs support to be able to stay home, home care may be right for you.  The best type of care depends on your needs and budget.

Both home care and home health care are provided in patients’ homes, but they serve different purposes. Many people use both types of care at the same time. Here are a couple important differences:

  • Home health care is for intermittent needs. If you need long-term care, 24/7 care or help many hours per week, personal home care may be needed.
  • Home health care is typically more medical in nature and requires a doctor’s order to be covered by Medicare, Medicaid or private insurance. Home care is primarily non-medical care and does not require a doctor’s order. Home care is often paid for using long-term care insurance or private pay.

We can help you decide the best type of in-home health care for your needs. Call us to learn more.

How much does home care cost?

We provide every client and family with a personalized care plan based on your needs and budget. The cost of home care depends on several factors, including the amount of care your loved one needs and the type of services required (e.g., skilled nursing vs. non-medical care).  Please call us for a detailed estimate.

Are your caregivers insured, bonded and trained?

Yes. Your loved one’s safety and well-being is our top priority. Our in-home caregivers are employed by Ashe Home Care. We perform background checks and provide specialized training. We also cover each caregiver with general liability and workers’ compensation insurance.

Who will visit my loved one?

Your loved one will be cared for by a trained certified nursing assistant or personal care aide. Trust and open communication are the foundation of a successful long-term caregiving relationship. We make every effort to match your loved one with the best caregiver for their needs and have the same caregiver(s) visit you consistently. If you would like to request a change in caregiver, call us and we’ll work with you to find a better match.

How is it determined whether our caregiver will be a certified nursing assistant or personal care aide?

We follow NC state guidelines to decide if your loved one needs a certified nursing assistant or personal care aide, based on an assessment by a registered nurse.

How do I change my care plan or stop receiving home care?

You can change or stop in-home health care any time. We work hard to be flexible and adjust care to your needs. If you need to change the type of care or number of hours your loved one receives, please call us.

Does my doctor need to order home care for me?

No. You don’t need a doctor’s order for home care services. Your care plan is determined by your needs, schedule and budget.

What types of payment do you accept?

We accept several types of payment for home care services and will help you get the best coverage possible. Payment types include:

  • Private Pay
  • Long-Term Care Insurance
  • Private Health Insurance
  • Veterans’ Benefits
  • Workers Compensation
  • High Country Caregiver Foundation
  • Medicaid CAP Recipients

How do I enroll with my health insurance company?

We’re happy to help with the process of enrolling in health insurance programs. Call us and we’ll walk you through it step by step.

How do I pay for home care services?

We’ll coordinate invoicing and payment with you. This typically happens on a weekly basis. There is never a need to provide payment directly to your in-home caregiver.

I’d like to start receiving home care. What do I do next?

Call us at (336) 846-1345. We’ll learn more about your needs and arrange a time to visit you to see how we can help. We’ll talk through our in-home care services, costs and scheduling. If you have questions, we’re happy to answer them. When you choose Ashe Home Care as your home care provider, we’ll create a personalized care plan for you and match you with the best in-home caregiver for your needs. In most cases, home care can begin within a few days.

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